Many thanks for visiting Rail Europe China. From 3 December 2019 our train booking platform moves from this Rail Europe China website to our Hong Kong one.
Please click on the link below to continue with your booking.

非常感谢您访问欧洲铁路中国网站。自2019年12月3日起, 我们的火车票预订平台将从欧洲铁路中国网站迁移至我们的中国香港网站。请点击以下链接继续预订。



CONTINUE MY BOOKING 继续预订火车票

Customer support 客户支持

How will this change of website affect you, our customers? 您作为我们的客户,网站这一变化将会给您什么影响?

• You can login to Rail Europe Hong Kong by inputting your usual customer details. You do not have to create a new account. However, please note that your booking history will not be retrievable. 您可输入通常的客户详细信息,登录欧洲铁路中国香港网站。您不必创建新帐户。但是,请注意,您的预订历史记录将无法检索。


• If you want to discuss past bookings, you need to find your booking reference from the confirmation email that was sent to you. 如要查看此前订单,则需从发送给您的确认电子邮件中找到订单编号。


• Then call our customer support team on 4008202266, give them your booking reference and they will process the booking for you. 然后致电4008202266与我们的客户支持团队联系并提供订单编号,他们将为您处理订单。


• Bookmark our Hong Kong website for any future purchases. 请将我们的中国香港网站添加至书签,以便利日后购买。

The Hong Kong website accepts the Hong Kong dollar as payment and language facilities are in English and traditional Chinese. 中国香港网站接受港元,付款和语言设置为英文和繁体中文。

Where will I go to resolve any problems I have with tickets before I travel? 旅行之前,有关火车票的任何问题,我该去哪里解决?

Our customer support team is still here in China to help you, as always. Do not hesitate to contact us with any issues: 我们的客户支持团队将一如既往地在中国大陆为您提供帮助。如有任何疑问,请随时与我们联系:


Tel: 4008202266
电话: 4008202266
Or contact Hong Kong customer support
或接洽中国香港客户支持团队


You can call us between 9.30 to 5.30pm Monday-Friday. We are closed on weekends and public holidays. Of course, you will also be able to gain plenty of support and advice on the Hong Kong website's support pages. 您可以在周一至周五的9:30至17:30电话联系我们,周末和公共假期不开放。当然,您也可在中国香港网站的 支持页面
上获得大量支持和建议。

How do I arrange a refund? 我该如何操作退款?

If you would like to organise a straightforward refund from a booking you have purchased on Rail Europe China, please click the link below. 如果您想退款在欧洲铁路公司中国网站上购买的订单,请单击以下链接。 Refund 退款

Ending words: We look forward to continuing to support you with all your future European rail adventures, ensuring that the booking process is as easy as possible and that the journey is one that you will remember for years to come. 我们期待在未来的所有欧洲铁路体验中继续为您提供支持,确保预订过程尽可能简单,并使旅程成为您未来几年内记忆最美好的行程。

Our 20-page brochure is all about travelling by train in Europe. Find information on rail passes, train stations, high-speed trains, activities and suggested itineraries; plus European rail map with popular routes, travel times, and more.

Download

Book on local agencies 在指定旅行社代理预订


地区
Region
官方指定代理
General Sales Agents
网址
Website
北京
Beijing
北京欧铁国际商务 www.europerail.cn
北京
Beijing
穷游网 www.qyer.com
北京
Beijing
北京众信旅游 www.utourworld.com
北京
Beijing
凯撒旅游 www.europerail.caissa.com.cn
北京
Beijing
世界邦旅行网 www.shijiebang.com
北京
Beijing
迷旅 www.lostrip.com