常见问题
答: 如是免费优惠都会算作通票1天的使用天数。只要您持有有效通票,那么折扣优惠不算在通票天数之内。
A. High speed AVE trains connect Madrid to cities including Barcelona and Seville, Malaga and Valencia. Travel time between Madrid and Barcelona is 2 hours and 30 minutes. You can also go to Seville from Madrid in 2 hours and 20 minutes. For longer journeys, Barcelona is 5 hours and 45 minutes from Malaga and 5 hours and 37 minutes from Seville.
答: 您的火车通票仅涵括至您选择国家的边境城市。如果您到通票不包括的另一个国家旅游,请另外购买车票。
如果您计划游览一个以上的城市,可考虑升级您的通票,把想要游览的其余国家也涵括进来。
答: 许多通票的旅行时间可灵活选择。旅客可在2个月的有效期内选择4天时间旅行。
例如:如果通票的有效期是从7月1号至8月31号,旅客可以在7月1号至8月31号之间任选4天旅行,可连续或不连续旅行。
答: 头等座位通常可以斜倚,摆放行李的空间更大,座位相对较少。在某些高速列车上,头等车票的价格包括用餐,头等车厢一般比较安静,多为商务旅客和成人旅客。
二等座位相对比较便宜,但座位不如头等座位宽敞,座位也相对较多。
如果您的旅行时间超过2小时,我们建议您预订头等车厢。
答: 住宿设施因列车和路线不同而异。最常见的是单人包厢、双人包厢。有些还提供T3、T4和豪华卧铺。
答: 通票持有人就是持有通票的旅客,通票相对普通车票而言比较优惠,可以代替车票。通常通票至少为期一天,一般来说在乘坐高速列车时会使用通票。
A. No. You have to buy your Eurail Select Pass before travelling to Europe. Eurail passes can be bought up to six months in advance of your travel date.
A. You can buy all your AVE tickets trains quickly and easily online, with no booking fee, and print them in the convenience of your home.
A. 阿蒂西亚日行列车头等车厢提供舒适的座位和一个酒吧,有餐车可提供选择购买食品和饮料。
二等车厢提供可伸展腿部的座位空间和一个酒吧,有餐车可提供选择购买食品和饮料。
答: 可以,您在午夜12点以前可无限次乘坐列车旅行。
答: 如果您无法确定什么通票最适合您,请点击蓝色方形图标“搜索通票”,您会在网上得到相关信息,帮助您选择最适合的通票。
A. On-board Eurostar, you are allowed two medium-sized cases (85cm at their longest length), and one piece of hand luggage per passenger. Any luggage over the allowance will be counted as excess luggage and will incur a fee. This will be arranged at the Eurostar terminal on your arrival.
A. No you can’t. You need to buy your Swiss pass before coming to Europe.
答: 许多列车如欧洲之星提前买票可以享受优惠。车票的票额有限,很快就会卖完。要享受最优惠的价格,请在您旅行前预订座位,同时避免列车满员。
答:
通票/车票持有人必须在遗失或被盗后的24小时内提交一份警方记录。
通票/车票持有人必须重新购买火车通票或车票继续完成旅行。
返回居住国之后,通票/车票持有人必须在30天之内向欧洲铁路公司提出申请,提交警方记录、在国外购买的替换通票火车票、往/返欧洲的机票。同时也必须提交一份遗失或被盗时情况的简要说明,以便更好地评估旅客的申请表。
答: 可以,您可以使用通票在其涵括的国家之间多次往返旅行。
答:欧洲的火车站非常容易登车。到达车站就会在车站中心看见很大的发车告示板。在告示板上找到您车票上写的车次和出发时间。一旦找到火车的出发月台号,就到该月台登车。
抵达月台后,您会发现每节车厢外侧都清楚地标着号码。核对您的预订/车票与车厢号码是否相符。车厢服务等级也标在每节车厢号旁边。
上车后您会发现,座位上像飞机上一样都标着号码。核对您预订座位的号码/车票上的座位号码与车厢座位号码是否相符。
欧洲的火车站有很容易理解的图示,与国际机场使用的一样。到达车站后,请参考那些图示。
如果您仍然没有找到您的列车,请随时向车站工作人员寻求帮助。
A. Located in the middle of the train (carriage 4 or 14), TGV Lyria bar provides a service for tasty snacks and meals: sandwiches, hot/cold local dishes, salads, children’s menu, hot and cold drinks, treats are available to eat at the bar or take away. In First class, you can also enjoy the convenience of Lyriapremière service at seat.
答: 在欧洲火车站很容易找到。虽然车站的地理位置没有明确标出来,但是通常位于城市中心,乘坐城市交通系统工具或计程车就可以到达。
_请与酒店服务员确认从酒店到达火车站的确切方向。计程车司机知道如何迅速到达车站,因此您无需操心。
答: 我们的“车票和时刻表”一栏计算第一站行程的总费用,已经涵括了您选择的人数总费用。一旦您选好出境行程,回程的费用将会在上面显示。
A. The following items of luggage are accepted at no extra cost on TGV trains and must be stored in the racks provided: hand luggage (suitcases, travel bags, rucksacks); skis in a bag; children’s prams; dismantled bikes in a bag; portable wakeboards in a bag. Also remember that on all French trains, including TGV, it is mandatory to place a tag on each piece of luggage identifying the traveller.
答: 是的。如果您的旅游护照信息和通票上的信息不相符,您的通票会被列车员没收。
答: 可在旅行第一天起最多提前6个月购买通票。通票必须在购买后6个月內使用。
答: 不行。欧洲之星列车不能运输车辆。您可以通过 "乐接送" 运输公司(Le Shuttle)把您的车运送过英吉利海峡。如需预约"乐接送" 运输公司,请致电08705 35 35 35 或登录
www.eurotunnel.com。
A. On-board Frecciarossa trains, the official luggage allowance is two large bags or suitcases and one piece of hand luggage. It’s enough to enjoy a very long trip and explore the richness of Italy.
A. You can print your tickets from the convenience of your home or you can retrieve them from self-service machines in London St Pancras, Brussels Midi or Paris Nord station before boarding your Eurostar train.
答: 分开两次预订。每次为1名乘客预订,每次选择1个单人包厢。
A. Bookings for a Frecciarossa trains can be made up to 3 months before you depart.
答: 60岁或以上的乘客可购买欧洲之星的長者票。
答: 目前没有,但是一旦欧洲各国铁路推出电子客票,我们就可以提供。
A. TGV trains offer high-speed train services connecting the major cities of France. Paris is 58 minutes from Lille, and Bordeaux is just under 3 hours from the French capital. Travel time between Paris and Marseille is 3 hours. And if you want to get to Strasbourg, it will take you only 2 hours and 20 minutes from Paris by TGV.
A. With a Eurail Italy pass, you can get free and discounted ferry crossings, as well as other great offers in museums and monuments. 1st class pass holders are entitled to free transfers between Roma Fiumicino Airport and Roma Termini train station on the Leonardo Express and also between Pisa airport and Florence central station.
A. With a Eurail Italy pass, you can travel on all trains from Trenitalia, the Italian railway company. Just bear in mind that reservation is compulsory on-board Frecciarossa, Frecciabianca, Frecciargento, and Eurostar trains. Overnight trains also require reservation of the sleeping compartments.
A. A Swiss pass enables you to travel free of charge in the Swiss public transport services whereas a “point to point” ticket is a rail ticket valid on a specific route, between two city stations.
A. All ICE trains convey a Bordbistro and/or a Bordrestaurant. Depending on the time of the day, you can choose from various breakfast menus to suit any taste or main dishes from the “à la carte” menu. In addition to the standard dishes, the menu often features German and European regional specialties freshly prepared. The Bordbistro serves snacks and a wide selection of beverages which you can enjoy there or take back to your seat. In 1st Class coaches a selection of beverages and meals from the menus can be served at your seat on request. Snacks and beverages are also available at your seat in 2nd Class on ICE trains.
答:通票上旅客的名字不能更改,有效期为购买后的6个月内,让您有充裕的时间安排行程。
是的,现在可以使用多张信用卡或借计卡支付火车票或通票。用于交易的卡不得多于三张。欧洲铁路公司网站可接受的信用卡或借记卡为Visa卡、Visa Electron、万事达卡、Maestro卡、美国运通卡和JCB卡。请注意可接受的支付方式取决于客户的居住国家。
答: 通常欧洲列车上没有淋浴设施。不过预订某些高级夜车如从法国到西班牙的爱利浦索斯列车(Elipsos)会有淋浴设施。
A. You can use your Eurail Select pass on the national rail networks of the adjoining countries chosen when buying your Eurail Pass. Here is the list of the countries participating to the program: Austria, Benelux, Bulgaria, Croatia-Slovenia, Czech Republic Denmark, Finland, France, Germany, Greece, Hungary, Italy, Montenegro-Serbia, Norway, Portugal, Republic of Ireland, Romania, Spain, Sweden, Switzerland.
答: 乘坐夜间列车就像冒险之旅!根据您预订包厢的类型,您或者可以结识新朋友,或者可以与您的旅行同伴一起分享同一个车厢。
请注意因为是在火车上,所以小包厢的空间当然不可能特别宽敞。如果您已预订私人卧铺,那么将会有更大的活动空间和储存物品的地方。
请注意,在某些夜间列车上,您可以将护照存放到列车办公室。这主要是为了您的安全起见。您的护照将被留守过夜,第二天早上归还给您。
答: 不行。但是如果您持有通票,乘坐欧洲之星可享受优惠,该列车从巴黎开行到布鲁塞尔和伦敦。您可购买我们提供的英国铁路(BritRail) 产品环游英国。
答: 法国高速列车的头等车厢提供宽大舒适的躺椅座位。有一个酒吧-餐车,乘客可购买食品和饮料。
二等车厢提供可伸展腿部座位。有一个酒吧-餐车,乘客可购买食品和饮料。
预订车票时,您可选择打印方式:纸质车票、"在家打印"或到发一刻取票(TOD)。纸质车票一直都可以使用。不过,其它方式有可能不可以使用,取决于所选择的路线。请注意,目前TOD仅适用于Eurostar列车、ATOC(英国列车运营协会)和所有从法国出发的列车(法国境内列车和国际列车如Thalys列车、Lyria高速列车等)。"在家打印"选项仅适用于Eurostar列车、Thalys列车、法国行程列车或西班牙列车。
答: 您可以在双人包厢相关栏要求为2名乘客预订。如果没有合适的双人包厢,您也可以预订三人包厢,但是第三张卧铺会有其他乘客使用。
答: 全票为不受任何限制的车票,完全可以换票。只要在发车之后的60天内都可以退票。当地欧洲铁路办公室只要收到车票即可换票或退票。
点击此处 获得我们的联系地址。

优惠票不退不换。

青年票(26岁以下的乘客)可以在出发日期前在欧洲换一次票,但是不能退票。

通票持有人优惠票(合适的火车通票)可以在在欧洲换一次票,但是不能退票。

长者票(60岁或以上的乘客)可以在欧洲换一次票,但是不能退票。
“操作程序与普通卡相同。欧洲铁路公司的多个网站接受这些新的付款方式。”
A. You can make reservations to travel on TGV Lyria trains up to 3 months before your travel date. To take advantage of the best fares, always try to buy your ticket as early as possible. And when buying your TGV Lyria tickets, check what exchange and refund conditions apply. Your fare type will be clearly stated on your ticket.
答: 奥地利、比荷卢(比利时、卢森堡、荷兰)、保加利亚/塞尔维亚/黑山、克罗地亚/斯洛文尼亚、丹麦、芬兰、法国、德国、希腊、匈牙利、爱尔兰共和国、意大利、挪威、葡萄牙、罗马尼亚、西班牙、瑞典和瑞士。
A. 购买多数多国通票和单国通票的时候通常会附送地图。我们的网站上也可以找到在线地图,以帮助您筹备行程。
答: 是的,为了避免列车满员而打乱您的旅行计划,我们建议你在出发前先购买好车票,预订好座位。
答: 所谓“特定性别”是指这些车厢不允许男性和女性乘客在同一包厢。除非您和您的旅行同伴将包厢里所有床铺包了下来。
以下列车应遵循该条件:爱利浦索斯(Elipsos)、城市夜线(CNL)、 路西塔尼亚(Lusitania)、 西班牙夜车(Spanish Night trains)。
答:蓋特威克特快抵达伦敦的维多利亚 (Victoria)车站。
A. You can use your Eurail Italy pass throughout the entire Italian railway network. Eurail Italy pass holders are also entitled to several discounts and benefits on ferry crossings and more. For 1st class pass holders, transfers between Roma Fiumicino Airport and Roma Termini train station on the Leonardo Express and between Pisa airport and Florence central station are free.
答:大多数长途列车上都有餐车。通常大多数餐车无需预订。但进餐时间繁忙期间乘务员宣布开放餐车时,我们欢迎旅客预订用餐。如果您的列车没有餐车,很可能有给乘客提供自助酒吧车厢。在地区列车上,列车员可能会推着流动售货车在车上销售食品与饮料。
列车餐车服务是铁路独具特色经验的一部分,这一点其它交通工具无可比拟。某些列车上的食品和红酒完全可以和美食餐厅媲美。
答: 是的,所有高速列车都必须预订座位。有些头等车票票价还包括膳食费用。
答: 西班牙日间车的头等车厢提供宽大舒适的躺椅座位。友好的工作人员为您提供餐饮到座服务。在主要线路上,您可在座位上自己选择音像节目。
二等车厢座位提供可伸展腿部的空间。有一个酒吧-餐车,乘客可购买食品和饮料。在主要线路上,您可在座位上自己选择音像节目。
A. 首要你了解清楚谁想在同一个包厢,谁不希望在同一包厢。旅客可以单独一个房间、2个或3个同一个包厢,直到所有旅客都预订到卧铺。
答: 瑞士家庭优惠卡十分优惠。持有该卡的父母或法定监护人可携带6岁至15岁儿童免费乘搭火车旅行。该卡为免费,您只需在购买瑞士通票时提出申请。如果您忘记申请,那么你只需在列车员检票时,出示您的瑞士火车通票告知他需要一张家庭优惠卡,就可以在售票窗口领取该卡。
A. In Comfort1 (First class), drinks and meal are included in the price of your Thalys ticket and served at your seat. Meal includes a choice of drinks, cold starter and main course, but also bread and dessert. In Thalys Comfort 2 (second class), you will get access to a bar-buffet car which offers a variety of food and refreshments.
答: 有。所有列车都有禁烟车厢。现在多数高速列车是完全禁烟的。如果该车有吸烟车厢和无烟车厢,您也可以要求预订无烟车厢。
在法国、意大利、挪威、德国、奥地利、瑞典、比利时、荷兰、卢森堡和瑞士所有列车都为禁烟列车。
A. Also known as the red train, Thalys trains link Paris to the gems of Northern Europe: Brussels in 1 hour and 22 minutes, Amsterdam in 3 hours and 18 minutes, and Cologne in 3 hours and 14 minutes. On a seasonal basis (from the end of December till mid - April), Thalys Snow travels from Brussels Midi to the ski resorts in Chambéry, Albertville, Moutiers, Aime-la-Plagne, Landry and Bourg-St-Maurice, every Saturday without any stops.
A. A Eurail Select Pass offers you unlimited travel on the national rail networks of any 3, 4 or 5 adjoining countries that are connected by train or ship. These countries are to be chosen from a list of 24 participating countries.
答: 以下通票为60岁或以上长者提供折扣:

巴尔干半岛活期通票(Balkan Flexipass) - 头等

英国铁路连续通票(BritRail Consecutive)和活期通票(Flexipass)- 头等

英国铁路英格兰连续通票(BritRail England Consecutive)和活期通票(Flexipass)- 头等

法国铁路通票(France Railpass)-头等

欧洲铁路爱尔兰通票(Eurail Ireland Pass)- 二等

欧洲铁路罗马尼亚通票(Eurail Romania Pass)- 头等
A. Your Eurail Italy pass must be validated at a ticket window at a larger train station in Italy only. A railway official will fill in the first and last day of validity and your passport number, and will stamp your Eurail Italy pass, so that it is valid for travel.
A. Like most high-speed trains in Europe, you need to make a booking when travelling with Thalys. Passholders with passes covering the whole Thalys route (Eurail Global Pass, Eurail Select Pass including France, Benelux or Germany, depending on the route, Eurail and Benelux-France) benefit from special Passholder fares. Just bear in mind that some passes covering partially the Thalys sector like France Rail Pass but also Eurail passes including Benelux-France / France-Germany / France-Italy / France-Spain / France-Switzerland / Benelux also offer special Passholder deals. German Rail Pass is not valid on Thalys routes to Germany.
答: 早餐供应时间是上午11:00前;午餐供应时间是在上午11:00至下午2:00之间;小食品供应时间是在下午2:00至下午5:00之间;晚餐供应时间是在下午5:00后。
A. You can get free (or cheap) boat trips, discounts on rail travel, free admission in museums, a 50% discount on mountain top excursions and more. You can obtain these benefits locally by showing your Swiss pass, or you can contact the specific benefit company in advance. The discount benefits apply during the validity of your Swiss pass, whereas free passage on trains, buses or ferries is only valid on travel days.
A. TGV trains offer a buffet car where you can find a vast choice of hot and cold meals. Drinks and snacks are also available at vending machines on all TGV trains. You are also allowed to bring your own food and drink onto the train.
答: 在火车上过夜住宿的价格取决于几个因素:
1. 车费
2. 乘搭火车的类型
3. 乘搭包厢的类型
与日行列车一样,这里也有不同级别的夜车。通常高速列车比较慢的地区列车贵,地区列车服务较少;国际夜车费用也将高,因为为旅客提供的服务较多。
答:您的电子票在欧洲铁路公司发送给您的确认邮件中。
A. Check-in is usually open 30 minutes before AVE train leaves and is closed 2 minutes before departure. Also, bear in mind that ticket control and passport checks will occur before boarding AVE Trains. For travellers carrying Eurail Pass including Spain – just remember that you need to validate your pass prior to boarding AVE trains and get a reservation.
答: 是的,您需要预订。所有国际列车都需要预订。夜车和高速列车也要预订。
以下国家多数列车都需要预订:法国、西班牙和意大利。
A. ICE trains link major German cities from Cologne in the west to Berlin in the east. But they also cross borders and go into France, Switzerland, Belgium, Austria, Denmark and the Netherlands.
答: 很抱歉,部分用使用过的通票不予退还。
答: 商务旅客的最晚登车时间为发车前20分钟。为乘客提供的滑雪火车,持普通车票的旅客最晚登车时间为发车前30分钟。
A. Yes. If you’re on Turista class, you could buy some nice snacks and beverages to a bar buffet car. On Ave First class, a catering service will deliver you some meal and beverages directly to your seat. You could also get access to an A la Carte service at seat and even a bar service.
答: 您只需要电子票参考号(在发送给您的确认邮件中可以找到)。
请注意:您的行程可能需要多张电子票。
A. You can use your Swiss pass in the whole Swiss Travel System: in all trains, Postbuses, ships, buses and even trams.
A.您的付款细节将被编码和发送使用安全连接。您可以通过付款页面上点击鼠标右键,然后选择“属性”安全细节。
一个窗口会弹出包含所有连接数据。 “连接”字段中显示,使用SSL连接。您的信用卡信息,包括卡号和到期日期,将不被保存。
A. Frecciarossa trains run on the high-speed line connecting Turin to Salerno, Northern to Southern Italy and more particularly Milan, Bologna, Florence, Rome, and Naples. These trains connect Bologna to Florence in just 37 minutes and Rome to Milan in less than 3 hours. Travel time between Milan and Florence is just 1 hour and 45 minutes.
A. The Eurail Italy Pass is the best choice if you want to spend your time exploring Italy. Eurail Italy pass is valid for one month, and the number of travel days available varies from 3 to 10 days.
A. A Swiss Pass enables you to travel free of charge in the Swiss public transport services for periods ranging from four days to one month in 41 cities.
A. Frecciarossa trains offer a full sit-down restaurant service, with a regularly changing menu of traditional Italian dishes. The restaurant is very modern and elegant. Alternatively, Frecciarossa trains also feature a coffee bar service offering fresh sandwiches, snacks, desserts and hot and cold beverages.
答:按标准每人可携带2件大件行李。列车车厢里火车的车厢里有存放架,座位背后有存放处或车厢后面有行李存放区。没有行李搬运服务,所有旅客都要自行把行李安放到火车上。
注意:行李由乘客自行安放与保管,行李由乘客全权负责。如有遗失、损坏或被盗,铁路公司不承担任何责任。
答: 非常简单!使用火车站的自助服务机器,只需几个简单步骤,就可以取出您的车票。
答: 青年通票为25岁或以下的青年旅客使用。
答: 一般来说,允许带狗上车。他们可能放在盒子里携带,或者他们必须带上戴上嘴套或套绳。带狗上车通常支付一般二等车厢票价,直接付给列车员。英国、西班牙、爱尔兰、挪威和芬兰火车不准带狗。
乘搭欧洲之星旅行,目前唯一可以带上火车的宠物就是导盲犬。
答: 多数情况下,使用火车通票,不能免费乘坐城市交通系统工具如公交或地铁。通票一般可适用于路面上的郊区火车。
例外:瑞士通票(Swiss Pass),可在瑞士37个城市乘坐城市交通工具。
答: 没有。但我们为青年乘客提供了许多优惠的车票与通票。旅行第一天在26岁以下才可具备购买青年通票资格。
A. 要取得退款,请将您未使用的车票/通票退回给您的旅行社或发送至您当地的欧洲铁路办事处。
点击这里 获得我们的联系地址。
大部分车票至少必须在发车前提前3天退回,或在欧洲车站加盖“未使用”(Unused)的盖章才能退款。请附上一个简短说明,包括原先的预订编号。建议您发送可追查的挂号信件以便提供发信凭证,防止信件丢失。
答:许多车站和列车都有为残障旅客提供特别的设施,并有清楚的标识与图形(电话、厕所、电梯等)。
适用于残障旅客的特别设施必须在当地提前预订。如果您需要(轮椅、登车等)帮助,请务必注明。
答: 有些通票在欧洲购买可能会比较贵,最好在出发前购买,以确保您持有合适的通票。
A. There are no check-in before boarding a Thalys train and ticket control and passport checks will occur onboard the train. Also worth remembering that children less than 12 years old travelling alone are not accepted on board Thalys trains.
"可以,通过我们网站上的新付款方式,现在可以预订火车票或通票并使用其它方式付款如PayPal、西联汇款、 Boleto Bancario、Moneybookers.com、eNets或BPay。 可接受的支付方式取决于客户的居住国家。"
答: 多数通票是在铁路工作人员在上面盖章确认后才能开始使用。
A. All passengers with an AVE ticket may carry up to two pieces of hand luggage, for which they will be responsible and which they must store in the designated areas. The total weight limit is 20 kg and the combined dimensions (length + width + height) of each piece of luggage must not be more than 250 cm.
A. A Swiss pass is valid on trains operated by SBB (Schweizerische BundesBahn), the national railway company of Switzerland. For domestic trains in Switzerland operated, seat reservations are not required. Exceptions are the special scenic trains such as Bernina Express, Glacier Express, Golden Pass and Wilhelm Tell Express. For these trains, a supplement and/or seat reservation is required for Swiss Pass holders. There are also some international trains from Switzerland that require a reservation fee. Examples are the ICE International to Germany, the TGV Lyria to France and the Railjet to Budapest.
答: 第一次使用通票时,出发前到火车站售票窗口输入有效期第一天和最后一天的日期。铁路工作人员会在您的通票上盖章,您必须出示护照。